2020 Shipping is likely going to be interesting, to say the least. Here's a list of FAQs to help answer some things you may run into this season. The following answers override our current shipping policies where applicable.
When is the LAST day for guaranteed by Christmas Shipping?
December 12th for standard USPS postage. We're working on an upgrade if you need it sooner.
My tracking says the package has arrived but I don't see it?
The first thing we suggest is you wait another day or so for the package to arrive. You can also check with your neighbors if they got it instead. We've seen this happen more frequently this year. If you do not see your package, you must contact your local post office and give them your information.
Unfortunately, the post office is responsible for lost/damaged items in this instance. In expectation of this happening more frequently this season, we cannot replace your item for free. However, insurance may be claimed on items and we can assist you in that case and we are willing to work with you on a case-by-case basis.
We will use UPS and FEDEX to ship items that we believe may require prompt and guaranteed delivery. If you prefer those methods, please contact us before you make your purchase.
How fast do you ship out items?
If you order something that is in stock in our stores, we pack and ship it that day and it usually ships out the following business day. This of course, depends on whether or not the carrier is able to pick up packages that day or not. Packages usually take no longer than 3 days to leave our store for the mail.
How long will it take for me to get my package?
Typically we're seeing an average of 2-4 days for a package to arrive. We ship most things first class or priority with USPS. Sometimes we use UPS. If you live on the west coast, it's been reported some items taking 2 weeks to arrive. We have an expedited flat rate if you wish to get your package sooner.
I believe my package may be lost? What do I do?
Using your tracking number, contact the appropriate carrier (USPS, Fedex, UPS). They have systems to help you resolve a missing package. If it ultimately is missing, please contact us so we can find a solution via filing an insurance claim and/or purchasing a new item.
My product arrived damaged, missing or is the incorrect item.
Depending on the situation we will refund and reship the item to you, please contact us on our contact page if this happens.
I'd like to return my item I received as a gift.
We will gladly accept returns on NON-Christmas decor items purchased between Nov 1 and Dec 25 until January 14. Christmas Decor items are non-refundable after Dec 25. Please contact us about your return and let us know the name or order number the gift came from.
This item is a gift, can you wrap it and leave a note?
We sure can! Please make those notes in the cart section of your checkout process. Let us know what you want on the note and we'll leave out the invoice.
My shipping flat rate seems to have doubled or more. What's going on?
There's a known issue with our POS system that we cannot resolve (and we have tried many times with our service provider) if you buy and item that is stocked at Little Neighbors (mostly toys/kids items) and another item from Needle & Grain (everything else) it will create a flat rate for the items that ship from each store even though we ship from just one location. If you notice this happen, please notify us and we will gladly refund you.