Shipping and Refunds
Shipping costs are based on predetermined weight and handling operations. We are driven to keep them as low as possible by using recycled boxes from companies like Amazon and wholesalers. So, don't fret if you get a box that has a smile on the side! It's from us!
We guarantee the quality of our product against defects. If you feel like you've received something from us that doesn't meet your standards, please contact us. We stand behind what we make and will make it right.
If the product you purchased is undamaged, unworn, unstained, etc. You may return your product 14 days after the posted delivery date of your purchase. Please package it in the original packaging or USPS mailing box and return it to our studios at the address listed below.
1001 Hillcrest Ave. Columbia Tennessee US 38401
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace or repair items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1001 Hillcrest Ave. Columbia Tennessee US 38401.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 1001 Hillcrest Ave. Columbia Tennessee US 38401
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.