Our Promise to You
We're excited to share with you something we've been working on for a few months as we continue to develop a deeper and more purposeful mission for Needle & Grain. We are calling them Customer Promises. Our guidelines that determine the products we purchase and the ways we develop community with customers like you! We believe that when we keep to guidelines like these, it develops a lasting sense of trust between the customer and the business.
We Won’t Sell You “Junk”
We believe in purposeful living. Which means taking time to make decisions about what you buy and how it will impact your life.
We choose Quality Overall
We choose products that can be repaired, wear well and/or last for a long time. Because that’s better for your wallet and peace of mind.
We are Good to the Earth
We will maintain stores and sell products that promote a lifestyle of reducing, reusing and recycling.
We Seek Local First
We support hometowns like ours by putting priority on local and regional makers and suppliers for our goods before we seek vendors elsewhere.
We Trade Fairly
Wherever we get our products from, we want our transactions to be a win-win
for the vendor and for us. That means goods made responsibly, fairly and at a price that benefits everyone.
We Know Our Stuff
We research and test every product. We won’t sell you something we wouldn’t buy for our family.
We provide goods and services that meet the needs of our community.
We are a Safe Place
Our retail stores are a safe place for everyone in every walk of life.
We make it Right
If you have a problem with any of our products we’ll make it right.
We Seek to Inspire
We seek to inspire others to a kinder, simpler, purpose-driven life through the products we sell and the behaviors we exhibit in public and private.